By using Packy's delivery service, I authorize Packy and its approved drivers to retrieve my package(s) from the campus mail center on my behalf. My name, dorm location, and order details will be used solely for the purpose of fulfilling my delivery request.
I agree to the delivery method selected at the time of ordering:
Delivery is considered complete and Packy's responsibility ends upon successful hand-to-hand transfer, or photo confirmation of placement at the designated location.
Packy's maximum liability for any claim, dispute, or loss related to a delivery is limited to a full refund of the delivery fee paid for that transaction ($4.99). Packy is not liable for the value of package contents under any circumstances, including damage during transit, theft after confirmed delivery, or items missing from a sealed package at pickup. This is consistent with standard policies of major carriers including FedEx, UPS, and Amazon.
If a student believes Packy caused damage during delivery, they agree to:
Resolution is either a delivery fee refund, or — if the damage is the shipper's responsibility — guidance on filing a claim with the original carrier.
Packy operates on scheduled delivery windows. If a delivery is delayed beyond the selected window, the student is notified via SMS before the window closes, and a 20% credit on the delivery fee is applied automatically. Delays caused by the campus mail center, building access issues, weather, or other external factors are outside Packy's control and are not subject to this compensation policy.
I consent to delivery confirmation being documented via timestamped photo and/or digital confirmation. These records are stored securely and used solely for verification purposes.
Packy collects only the information necessary to fulfill a delivery: name, dorm building, room number, phone number for SMS notifications, email for order confirmation, and delivery preference. Packy does not sell, share, or distribute personal data to third parties.
Payments are processed securely through Stripe. By placing an order, you acknowledge that photo confirmation of delivery at the correct location constitutes proof of completed service. Chargebacks filed with your bank or card provider after a confirmed delivery will be disputed by Packy with documented delivery evidence including timestamped photos and GPS metadata. For legitimate delivery issues, Packy resolves claims directly and proactively — contact support@packydelivers.com before initiating a chargeback.
In the event of a technical outage or service disruption, Packy will communicate the situation via its website and social channels as quickly as possible. Orders already in queue at the time of an outage will be fulfilled. New orders may be temporarily paused. If a disruption prevents delivery of a confirmed order, affected students will receive a full refund of the delivery fee. Packy is not responsible for outages caused by third-party services including payment processors or cloud infrastructure providers.
By placing an order with Packy, the student confirms they are a currently enrolled student at their institution, have read and understood this agreement in full, agree to all terms and conditions outlined above, and authorize Packy to act on their behalf for the sole purpose of package retrieval and delivery.